Have a Spa Day at Glen Ivy Hot Springs Resort

Got to know Josh and he is terrific! Let us know about the wines they serve and always attentive. I think it’s great the servers are allowed to dress up for Halloween. Josh was a chicken and did a chicken dance! He deserves a big raise! Would love to go back again!

My first visit on my actual birthday a Saturday and glen ivy did not deliver. I am very disappointed i was expecting a luxury spa resort and this place wasn't worth all the hype. First off it was so over crowded, I didn't get to enjoy any of the spas, baths, pools nothing much because it was over crowded. I got their around 9:45 am and it was completely booked. The facility wasn't as clean as I thought it would be especially for the price. Glen Ivy is truly over priced, crowded and the bees are all over the place, along with the mosquitoes. My mom tried to relax in the lounge chairs and she got bit up pretty badly. Yes this place is outdoors but gees way too much going on. Now I can say the place is very tranquil the beautiful green plants the nice water falls were very beautiful. The locker rooms not so nice, my towel at shower time smelled mildew. And FYI no hand towels so you gotta wash up with your hands. For the price I just couldn't understand that. Also FYI their were just as many men as women so if your expecting a relaxing environment with only ladies you can forget it. All in all I give this place a 3 out of 5 stars. The best thing glen ivy has going for them is the Grotto. Hands down grotto beautiful experience.

Spa staff is good enough, there is nothing I can really complain. But local kitchen is awful. Very over priced. Burger was flavour less and small I pans 35$ for small empty burger and small pack of chips with diet Pepsi. If you can bring some sandwiches and keep it in your car with cooler. You will save good money and your mood.

Me and my girlfriends had an amazing experience here at Glen Ivy Hot springs. We tried the following: -Hot spring/mineral hot tub -hot and cold jet spa -lounge pool -lap pool -mud club -grotto with relaxing warm oil Overall it is a great experience to do all of these. We went on a wednesday and good thing it is not overcrowded,i am not sure about the weekends so better to plan ahead. Next stop- We would like to try body massages. Food is mediocre and expensive. Although their salmon salad is good. You can’t bring outside food and drinks.I dislike their Glen Ivy Mimosas (it taste bitter-and it seems they used cheap champagne brand and orange juice so it’s a no for me) On the mud club /sauna area/shower area(cave),bathroom it could get loud and crowded so just an fyi Overall it is an amazing experience

I had a lovely third visit, but dealing with customer service after I realized I had never been refunded for my gift card was a terrible experience. HIGHLY DO NOT RECOMMEND GIFT CARDS! I received one as a gift from my sister for my birthday. I was puzzled initially when I could not find a place to input my gift card information while booking online. I realized that they do not have that option at all. After looking around the website, the FAQ portion of the website tells me that I can use my gift card online, I just need to email their concierge "prior to the date of your reservation". So I purchased my tickets for next day and emailed concierge with my reservation number and my gift card information the day before my visit. My gift card was purchased almost a week before this. I got an automatic reply telling me that "their goal is to respond to every email in 24-72 hours". My boyfriend and I had a nice day, we always love our time in the pools and enjoying the amenities. I still kept checking back for an email thinking maybe the service was just slow, as it seems like they have to manually apply gift cards. I noticed yesterday that my gift card was never applied and I never received an email back. I called customer service, it was around a 30 min wait. I started to tell the employee my issue, and she was asking me if I had purchased my gift card after my visit date. This makes me think she automatically assumed I was trying to scam or something, I genuinely thought I had done things the correct way. She then informed me that I was supposed to email them at least 48 hours in advance when using gift cards. I cannot find this information anywhere on the site, I only see that it tells me I cannot book and use gift cards same day. She also chastised me a bit for calling 10 days after my visit. Honestly I was thinking service was just slow and I was really just looking for peace of mind that they'd get to my email. I did get my issue resolved (in her words, "out of courtesy they will give me a one time refund"). It just really soured the experience for me. I was pretty disappointed and surprised.