Japanese Spa Experience at Shoji Spa Asheville

I was very much looking forward to our trip to Shoji, I really thought it was going to be an amazing trip but I was disappointed. One of their tubs is up connected to the main facility while the rest are down below in the woods. We had the misfortune of getting that one tub above. It did not feel private at all, there were people constantly walking back and forth to the tubs beneath, we had no big beautiful view of the woods because it was basically completely closed off BECAUSE there was no privacy. The fact that I was paying the same amount as everyone else in the other tubs but I basically had a hot tub outside with a weird window to the path below was upsetting. The facilities in general are nice but nothing special. We also did the self scrub which was very pleasant, I do recommend doing that after the soak. One of the biggest things that really turned me off to this was the pricing. I was aware of the 20% service fee and I didn't have a problem with it going into it because I thought maybe the staff really did a lot for you along the way, checked on you, brought drinks, etc. I don't know, something. While the staff was very kind and helpful I do NOT understand what this service fee was for. They checked us in, took us to our tub, left us alone for the whole time, took us to our self scrub shower, and then checked us out. What service exactly am I paying for??? The soak itself was already expensive, which I don't have a problem paying for necessarily but they really need to add some sort of value for those prices. I would not recommend this experience for the cost, there are a lot more enjoyable things to do at this price point. The only reason I'm not giving it a 1 star rating is because the facilities were clean and the staff were very kind and helpful.

Beautiful location. We did the salt tub soak and 60 min massage. The tubs were very clean and enjoyable. We loved how private they were and had a beautiful view. The massage was wonderful. Our masseuse were so personable and did a great job. Felt so relaxed at the end. The dry sauna and cold showers were also nice amenities we were able to enjoy before we left. Would definitely return should we visit Asheville again.

Ignore all the people complaining, they don't know what they are talking about! We had an absolutely wonderful time at Shoji! Our soak was amazing, super relaxing. The facility was gorgeous and clean. Staff was very friendly and welcoming! I have zero complaints and will be back! As for the people who don't understand how this is "Japanese", please do some research. Yes, it's a tiny bit Americanized because, well, we are in America. But the architecture of the building, decor, and feel is similar to that of a Japanese bath house.

The vibe is wonderful, very relaxing and beautiful. The staff was so friendly and helpful. We did a soak in the hydro tubs with beautiful views and great privacy. We also did a couple's massage, and the masseuses were amazing and so kind. Not cheap by any means but would highly recommend this place!

This spa is in a beautiful location in the woods. It seemed clean and the massage with Amanda was incredible. The soaking tubs were nice. The scrub was not worth the price. You are definitely paying for the location. I don’t understand the Japanese aspect. There seemed to be decorations and names on the menu but nothing else.